Case Study: Peet’s Coffee achieves faster hiring and streamlined offer processes with iCIMS

How a leading coffee chain streamlined its job offer process to hire coffee fans quickly

Peet’s Coffee, a 5,000-employee specialty coffee chain headquartered in Emeryville, CA, was hiring 3,000–5,000 people annually across retail, roasting, and distribution locations and needed to move offers quickly while staying compliant with local and national regulations. Their offer process was manual—relying on Word documents, emails, and multiple systems—making it slow and error-prone for decentralized recruiting teams.

Partnering with iCIMS and its applicant tracking system, Peet’s implemented configurable workflows, automation, and integrations for background checks, tax credits, and assessments. The streamlined process cut time from first offer to acceptance from 4 days to 2, reduced acceptance-to-background-check from 4 days to 1, and sped offer approvals by 3.5 days, while centralizing records and improving compliance.

Peet's Coffee