Case Study: HEI Hotels achieves streamlined hiring and cost-saving onboarding with iCIMS

How a hotel management company staffs its growing property portfolio

HEI Hotels, a Norwalk-based hotel management company overseeing 80 properties including Hilton, Marriott and independent hotels, hires 2,000–3,000 hourly employees each year. Their previous applicant tracking system bundled with ADP was hard to use, offered limited onboarding, and lacked robust data and metrics tracking, making it difficult to manage hiring across a growing portfolio.

Adopting iCIMS’ talent acquisition and onboarding solutions let HEI centralize recruiting for all properties, provide new hires with a self-service onboarding portal, and reduce support, supply, and travel costs by thousands annually. Recruiters now access key talent metrics—time to fill, cost per hire, diversity and source effectiveness—and benefit from greater configurability and ongoing support, improving hiring visibility and operational efficiency.

HEI Hotels