Case Study: Foot Locker achieves streamlined global hiring and an improved candidate experience with iCIMS

How a global retail brand built a talent acquisition program with a great customer experience in mind

Foot Locker, a global retail leader with 3,000+ stores across 24 countries and more than 44,000 employees, faced the twin challenges of high-volume hiring and employee turnover in a fiercely competitive, experience-driven retail market. With nearly four million applicants annually and disparate hiring systems across nine brand divisions, the company needed a consistent, fast way to identify best-fit, diverse candidates and deliver a polished candidate experience worldwide.

Foot Locker implemented the iCIMS Talent Platform and UNIFi marketplace, integrated with Infor Talent Science assessments and iCIMS Connect for CRM and events, to centralize recruiting tools, analytics, and mobile-friendly assessments. The unified solution streamlined processes, saved recruiters significant administrative time, improved time-to-hire and onboarding, enhanced the candidate experience, reduced turnover, and increased associate productivity while providing consolidated reporting and a consistent global hiring process.

Footlocker

Alexis Trigo

Senior Director, Organizational Capability