Case Study: London Borough of Harrow achieves faster onboarding and more inclusive hiring with iCIMS

How a diverse UK borough uses iCIMS to remove barriers for under-represented candidates and cut onboarding time for hiring managers

London Borough of Harrow needed to bring recruitment in-house after more than a decade of using an agency, while also making hiring more accessible for under-represented candidates across its diverse community. It turned to iCIMS for a simplified applicant tracking and onboarding solution that could support a large number of hiring managers and improve the candidate experience.

Using iCIMS, Harrow introduced an easy-apply process with candidate anonymity and a more scalable onboarding workflow. The results were significant: time to apply dropped from 45 minutes to just over 7 minutes, onboarding fell from 10 days to 10 minutes, and the council hired 500 staff while saving hiring managers hours of manual work each week.

London Borough of Harrow

Akhil Wilson

Head of Resourcing