Case Study: AHRC Nassau achieves 30% lower candidate ghosting with iCIMS Text Engagement

How a charitable organization uses text recruiting to cut ghosting by 30%

AHRC Nassau, a nonprofit supporting people with intellectual and developmental disabilities across Nassau County, was struggling with manual hiring processes, difficulty attracting diverse candidates, and high candidate ghosting. To modernize recruiting and manage 500+ open roles at a time, the organization turned to iCIMS, using its applicant tracking system and text recruiting tools.

iCIMS helped AHRC Nassau streamline pre-interview screening and candidate communication by replacing time-consuming phone outreach with text blasts, saving recruiters hours of work. As a result, AHRC Nassau hired more than 800 clinical and non-clinical employees, increased hires of candidates of color by 15% and candidates with disabilities by 5%, and cut candidate ghosting by 30%.

AHRC Nassau