Case Study: Hospital for Special Surgery achieves streamlined high-volume recruitment and improved candidate experience with iCIMS

Hospital for Special Surgery - Customer Case Study

Hospital for Special Surgery (HSS), a top-ranked orthopedic and rheumatology hospital with ~5,000 employees, was overwhelmed by high-volume recruitment across a wide range of roles—from specialized surgeons to administrative staff. Recruiters faced inefficient manual processes (often sorting ~200 paper applications per posting) and needed to automate screening while preserving the hospital’s unique hiring practices.

HSS implemented the iCIMS Talent Platform for its configurable back-end, customizable screening questions and triggered communications, which streamlined high-volume hiring, improved candidate experience and boosted exposure for niche roles. The result was faster identification of qualified applicants and a stronger employment brand—outcomes validated by HRIS Manager Kori Clemmer, who called iCIMS “light years ahead” in configurability and praised its ongoing SaaS enhancements.

Hospital for Special Surgery

Kori Clemmer

HRIS Manager