Case Study: City of Garland achieves automated, compliant civil servant recruitment with iCIMS Talent Platform

City of Garland - Customer Case Study

The City of Garland, a 2,200‑employee municipal government, faced a recruitment bottleneck: stringent statutory requirements plus 20,000–22,000 annual applications overwhelmed its paper‑based civil servant hiring processes. Manual tracking, costly mass mailings and frequent human error consumed staff time and made it difficult to manage high volumes of underqualified applicants for police and fire positions.

iCIMS implemented a dedicated civil servant career portal with dynamic applications, a consolidated Civil Servant tab, automated compliant mass mailings and job‑agent notifications. The solution streamlined screening and data collection, cut mailing time from hours to minutes, standardized candidate profiles, improved compliance and applicant experience, and delivered measurable efficiency gains and ROI.

City of Garland

Craig Barnes

Workforce & Administrative Service Manager