Case Study: Leading Global Online Travel Agency achieves a world-class travel rewards website and 100% inventory expansion with IBS Software

Transforming the Travel Rewards Website for a Leading OTA's Partner

Leading Global Online Travel Agency, a multinational OTA operating in over 75 countries with 200+ booking websites and nearly US$100 billion in annual gross bookings, needed a dedicated travel rewards site to support a major bank partner’s high-end rewards program. The project required displaying card-specific redemption rates and preferred content, enabling combined points-and-card payments, robust member authentication, extensive third‑party integrations, and enhancements to an existing platform. IBS Software was engaged to deliver the travel rewards website and act as the strategic technology partner.

IBS Software engineered a dedicated travel rewards website using the customer’s platform assets, organized self-sustaining delivery teams, implemented complex card-specific redemption logic, integrated multiple third‑party services, and ensured global standards of usability, security and performance. The solution enabled seamless point redemption and authentication, near‑zero go‑live issues from comprehensive QA, interoperable third‑party services, a 100% expansion in inventory and content access, and consistent double‑digit business growth after onboarding — all delivered by IBS Software.