Case Study: Korean Air Cargo achieves streamlined digital booking, faster sales cycles and global reach with IBS Software

Transforming Air Cargo Booking Experience for Korean Air Cargo

Korean Air Cargo, one of the world’s leading air cargo operators, faced an ageing, high‑risk legacy cargo management and website platform that delayed publishing offers, limited feature and language support, and delivered an inconsistent multi‑device user experience. To modernize its booking channel and enable personalised promotions, Korean Air Cargo engaged IBS Software to replace the legacy site with a new digital portal, CMS and mobile apps that would support broader language coverage, usability standards and faster time‑to‑market.

IBS Software built a CMS‑enabled, responsive web portal integrated with Korean Air Cargo’s cargo platform and native iOS/Android apps, enabling instant promotion publishing, multilingual campaigns, dynamic spot rates and analytics-driven decision support. The new IBS Software solution improved usability and accessibility (WCAG 2.0 AA), accelerated sales cycles and drove measurable growth: 13% increase in bookings through the portal, 44% growth in average daily bookings and a 10% rise in daily AWB track hits.

Korean Air Cargo