Case Study: Oman Air achieves 50% reduction in staff travel lead time with IBS Software's iFly Staff

Simplifying and enabling new-gen staff travel at Oman Air with iFly Staff

Oman Air, the Muscat‑headquartered carrier serving 100+ destinations, faced a complex legacy staff travel system that was on‑premises, manually intensive, siloed, and lacked mobile access, flexible policy configuration, and easy integration with HR and the PSS. To modernize self‑service booking, reduce manual overhead and improve usability, Oman Air selected IBS Software’s iFly Staff solution.

IBS Software implemented iFly Staff as a cloud‑hosted SaaS with mobile apps, a dynamic rules engine and HR/PSS integrations, deployed remotely on schedule. The solution delivered measurable results: over 40% mobile adoption, support for more than 45,000 current and retired staff and beneficiaries, a 50% reduction in staff travel operations lead time, re‑assignment of travel agents to core operations, and improved staff morale and policy management.

Oman Air

Khalid Al Zadjali

Senior Vice President, Digital