Case Study: Largest Carriers Company achieves 25% cost savings and automated staff travel with IBS Software iFly Staff

Largest Carriers Company - Customer Case Study

Largest Carriers Company, a major Middle East airline serving ~20 million passengers with ~25,000 multicultural employees, was running an aging on‑premises, customized staff travel system from IBS Software. As the workforce and travel policies grew more complex, the legacy solution became technologically obsolete, driving up data‑center, license and support costs, creating manual overheads, slow lead times, and compliance risks — the airline needed automated policy enforcement, modern digital access and regulatory alignment.

IBS Software migrated the airline to its iFly Staff SaaS platform, re‑engineered policies, deployed a Business Rules Engine, HR integration and a mobile booking experience, and ensured GDPR/PCI DSS compliance and cloud‑agnostic data residency. The switch delivered measurable impact: >25% cost savings, automation of 15+ travel types, management of 200+ unique policies, ~50% of staff travel admin reassigned with call‑centre closure, 50,000+ passenger segments processed monthly and support for ~300,000 staff/beneficiaries — a clear endorsement of IBS Software’s solution.