Case Study: EGO Airways achieves rapid remote PSS deployment and 7‑week go‑live with IBS Software’s iFly RES

Implementing a Passenger Services System Remotely for EGO Airways

EGO Airways, an Italian start‑up based in Milan, needed a cloud‑ready Passenger Services System that could support personalization, open APIs, ancillary and bundled‑offer management, CRM integration and single‑sign‑on while being implemented remotely during the COVID‑19 disruptions. After evaluating vendors, EGO Airways selected IBS Software’s iFly RES to meet these requirements and to balance modern digital distribution (NDC/OTAs) with traditional interline and GDS needs.

IBS Software delivered a remote, Agile implementation of iFly RES — including the Core PSS, Internet Booking Engine, Payment Gateway, NDC API and integrations with CRM, Revenue Management and Revenue Accounting — with the critical components live within 7 weeks of receiving the AOC. The solution enabled personalized offers and extensive ancillary management, digital offer distribution and cart‑recovery workflows, supported 25 daily flights (scaling to an expected 60/day with five Embraer 190s), delivered EDIFACT messaging on AWS for cost savings and a hybrid ticketing model that reduced issuance costs, improving conversion and retention for EGO Airways.

EGO Airways

Alessandro Cuciuc

Distribution Manager