Case Study: Lufthansa Cargo achieves real-time visibility and streamlined ground-handling with IBS Software's iPartner Handling

How Lufthansa Cargo is unlocking efficiencies and closer collaboration with its ground-handling partners

Lufthansa Cargo, a global air cargo carrier, faced persistent inefficiencies in ground handling driven by outdated messaging standards, paper-based processes, and error-prone phone/email follow-ups. To modernize communications and visibility across its handling network, Lufthansa Cargo partnered with IBS Software and adopted the iPartner Handling mobile app to connect carrier and ground-handling operations.

IBS Software deployed iPartner Handling across 50+ stations (expected to reach 60 by year-end), delivering real-time shipment visibility, richer electronic communications, and digitized workflows. The solution removed physical check sheets and double entries, enabled pre-checked freight to bypass airport/warehouse queues, sped up recovery from disruptions, and improved collaboration with ground handlers—resulting in measurable operational streamlining and increased customer satisfaction.

Lufthansa Cargo