Case Study: Sky Assist reduces lost-luggage processing from 5+ minutes to under 10 seconds with IBS Software's Auto DR-Delivery

How a powerful web solution for Sky Assist automates end-to-end baggage recovery

Sky Assist, a leading technology provider for the air transportation industry and maker of the BagAssist lost-and-found solution, faced a heavy manual burden in recovering delayed and mishandled baggage—time‑consuming scans, multiple system entries, printing new labels and coordinating deliveries—especially during large‑scale disruptions. To automate and scale recovery while reducing errors, Sky Assist turned to long‑time partner IBS Software to develop a seamless web solution.

IBS Software built the Auto DR-Delivery web solution that integrates with airline and delivery partner systems so ground staff only need to scan a baggage tag, print a forwarding label, and hand the bag off while all verification, data exchange and updates happen automatically. The IBS Software solution cut processing time from more than 5 minutes per bag to under 10 seconds, dramatically reduced errors, removed the need for extensive training, and made staffing scalable through a simple, intuitive UI.

Sky Assist

Luc Trentels

Managing Director