Case Study: American Airlines Cargo achieves a seamless, risk-free migration and faster go-live with IBS Software

Enhancing customer experience for American Airlines through business process risk-based test strategy

American Airlines Cargo engaged IBS Software to support the migration from a 40+-year legacy backend to a modern, web-based air cargo management platform. Faced with disruptive business impact, complex change management across more than 90 legacy systems, and pressure for a faster roll-out, American Airlines Cargo needed a partner to deliver business-process–enabled acceptance testing, executive-ready reporting, and a risk-aware transition approach.

IBS Software implemented a multi-year, phased roll-out with a risk-based test strategy, re-using proven business process artifacts, increasing automation and continuous verification to ensure a disruption-free migration and faster time-to-market. The engagement delivered measurable results: a 70% increase in business process coverage, a 40% reduction in test cycle time and a 30% reduction in defect leakage, while ensuring seamless migration of core cargo workflows and executive visibility into go‑live readiness.

American Airlines Cargo

Jessica Tyler

President