Case Study: Proximus accelerates Agile transformation with IBM Targetprocess

Proximus Group uses IBM Targetprocess to transparently align work to strategy

Proximus, a digital services and telecom provider in the Benelux region, was struggling to move from a traditional waterfall model to a scaled Agile framework. Its teams were using a patchwork of spreadsheets, legacy tools, and Jira, which created data quality problems, manual effort, and poor visibility across projects. Proximus turned to IBM Targetprocess to find a better way to align work with strategy.

IBM implemented Targetprocess to give Proximus end-to-end portfolio visibility and a more uniform way of working across its DevOps teams. The solution helped Proximus connect strategy to user stories, track progress and dependencies, and speed decision-making; the company has since onboarded more than 3,000 users and is continuing its Agile rollout with plans to integrate Jira more tightly.

Proximus

Annelies Geusens

Strategy Manager in the Project Management Office