Case Study: IBM achieves $4.5 billion in productivity gains with IBM Consulting and watsonx AI

IBM unlocks $4.5B in productivity gains with IBM Consulting

The customer, IBM, faced significant enterprise-wide productivity challenges. Employees across HR, procurement, IT, supply chain, sales, and tax were bogged down by repetitive, manual tasks and fragmented systems, which wasted valuable hours and hindered strategic work. To address this, vendor IBM Consulting leveraged its own expertise and a portfolio of its products, including the IBM watsonx suite, to create a blueprint for transformation.

The solution implemented by IBM Consulting involved an executional framework focused on mindset, speed, measurement, and sponsorship, embedding AI and automation into workflows. This enterprise-wide initiative resulted in USD 4.5 billion in productivity gains. Specific results included a 56% reduction in standard IT support tickets, 26,000 hours saved annually in procurement, a 75% reduction in HR support tickets, and significant cost savings across finance and supply chain operations.

IBM