Case Study: SMRT strengthens employee communication and engagement with Humand

SMRT connects 11,000 employees with Humand

SMRT, one of Singapore's leading public transport operators, faced the challenge of connecting its 11,000 employees who work dispersed shifts across trains, buses, stations, and facilities. With a mobile workforce that rarely gathers physically, timely communication of operational updates and company information was difficult. To address this, SMRT partnered with the vendor Humand to implement its mobile-accessible employee platform.

Using the Humand platform, which includes features like Chat, Feed, and Knowledge Libraries, SMRT made information and engagement initiatives accessible to all staff. The solution achieved an 85% employee activation rate, making 11,000 employees reachable. The platform sees 70 monthly active users and has facilitated the exchange of 9 million operational messages, significantly supporting a more connected workforce.

SMRT