Case Study: Convergys achieves global recruiting efficiency with HRchitect

Convergys rolls out global recruiting across 31 countries with HRchitect

Convergys, a global leader in customer management solutions with over 125,000 employees, faced the challenge of implementing a scalable recruiting and onboarding system to support its high-volume, high-turnover hiring environment across 31 countries. They needed a solution that could balance global process standardization with necessary regional flexibility. Convergys partnered with HRchitect to lead the implementation and configuration of their new platform.

HRchitect designed and implemented a global recruiting system for Convergys that established standardized processes while using configuration techniques to accommodate regional differences. The solution included specialized workflows for high-volume hiring and was successfully deployed in a "big bang" global rollout. As a result, HRchitect provided Convergys with a scalable solution that improved hiring efficiency, enhanced the candidate experience, and established a strong foundation for global talent acquisition, all while reducing implementation risk.

Convergys