Case Study: Hussle spots revenue-damaging bugs and improves user feedback with Hotjar

How Hussle’s ‘folder of pain’ helps improve their product and spot a bug a week

Hussle used Hotjar to help spot revenue-damaging bugs and understand why some users were struggling to complete corporate subscription sign-ups. By placing Hotjar’s Incoming Feedback widget on the signup page, Luke could quickly capture complaints like “it’s impossible to register” and investigate them further with Recordings.

Using Hotjar, Hussle identified that some users were blocked because their employer had not yet sent a required payroll number. Hotjar helped the team catch the issue early, update the error message, and prepare a fix within days; Luke said it would have taken at least two weeks to find without Hotjar. The result was faster bug detection, one bug fixed per week, and a better signup experience before the issue affected hundreds of users.

Hussle

Luke Calton

Product Lead