Case Study: RamSoft achieves reliable SaaS delivery and reduced support costs with Hostway hosting

RamSoft - Customer Case Study

RamSoft, a 16-year veteran in healthcare patient information management with a 90% customer retention rate, needed a hosted (SaaS) option to serve smaller clinics that couldn’t support on-premise IT. To offer a reliable, turnkey SaaS product and ensure a quick, seamless transition for clients, RamSoft issued RFPs to the top U.S. web hosting firms to find the right infrastructure partner.

After selecting Hostway in 2008 for its stability, fast tech response and service compatibility, Hostway now hosts eight RamSoft accounts across roughly 25 load-balanced servers with firewall protection and HIPAA and SAS70 Type II audits, supported by 12 global data centers. The partnership delivered the intended outcome: consistent, near-100% uptime, far fewer support calls, lower support costs and satisfied customers, allowing RamSoft to scale its SaaS offering without added IT overhead.

RamSoft

Marilyn Solano

Marketing/Business Development Director