Case Study: FROGBOX achieves streamlined franchise social management and improved customer service with Hootsuite

How FROGBOX uses Hootsuite to transform outdated service industry standards

FROGBOX is a small franchise that offers eco-friendly, reusable moving boxes to cut landfill waste and lower production emissions. Faced with the dual challenge of changing industry standards around moving, proving environmental impact (their boxes can be reused ~400 times), and consistently connecting with both local and international customers, the company also needed a way to deliver one voice and reliable customer service across franchise locations.

FROGBOX used a focused social strategy—centralizing posting, monitoring and customer care with Hootsuite—to streamline its presence across networks, amplify local content, and use engagement metrics to shape messaging. The approach improved customer service and brand loyalty, broadened reach, and supported their sustainability goals: they exceeded their emissions-reduction target while demonstrating a measurable reduction in landfill waste.

Frogbox

Phil Harbut

Director of Sales