Case Study: Fender achieves faster troubleshooting and user impact insights with Honeycomb

Fender - Customer Case Study

Fender, the musical instrument manufacturer behind Fender Play, needed better observability for its AWS Lambda microservices written in Go. Their team struggled with an ELK stack and CloudWatch logs that were difficult to correlate, especially when searching across high-cardinality fields like request or user IDs. They wanted a faster, more intuitive way to debug and troubleshoot issues.

Fender implemented Honeycomb to search and analyze all of its CloudWatch logs from Lambda in one place. With Honeycomb’s visualizations and markers, the team quickly identified a billing-related issue tied to a recent deployment, rolled back within five minutes, and pinpointed the exact users affected. Honeycomb helped Fender save an estimated 30 minutes of investigation time and enabled Customer Support to contact impacted users before they reported the problem.

Fender

Michael Garski

Director of Engineering