Case Study: Starling Bank achieves compliant customer onboarding assurance with Holistic AI

Third-Party Assessment of Starling Bank Customer On-Boarding

Starling Bank required a third-party assessment of the face verification component within its customer on-boarding system to meet its regulatory BCR obligations. Their challenge was to obtain a valid audit without granting access to sensitive customer data and with minimal intrusion into their technology infrastructure. Holistic AI was engaged to perform this critical audit using its specialized methodology.

Holistic AI implemented its Levels of Auditability approach, selecting a Level 2 audit that involved accessing the system's APIs without handling personal data. This solution provided a rigorous, non-invasive assessment. The outcome was a comprehensive report from Holistic AI that Starling Bank could share with regulators; it was grounded in best practices and research for face verification assurance, successfully fulfilling the bank's compliance requirements.

Starling Bank