Case Study: WS Display saves 495 hours with Hiver

WS Display saves 495 hours a month with Hiver

WS Display, an e-commerce company specializing in trade show displays, faced significant challenges managing nearly 1,000 daily customer emails. Using a shared Gmail inbox caused frequent lockouts and a lack of accountability, leading to missed emails. They found Google Groups unfamiliar and inefficient. They needed a solution that would streamline email management without extensive training.

By implementing Hiver's customer service platform, the team managed shared inboxes directly within Gmail, eliminating lockouts and improving visibility. Hiver enabled features like email assignment, VIP auto-assignment, and SLA tracking. This solution saved WS Display 495 hours per month, ensuring all customer emails are handled promptly and efficiently.

WS Display