Case Study: Travelist saves 160+ hours a month with Hiver

Travelist saves 160+ hours a month with Hiver

Travelist, a premium travel deals platform, faced significant operational challenges due to unstructured internal communication. Their Operations division, handling hundreds of requests weekly across three departments, struggled with unclear task ownership, a lack of prioritization, and no visibility into performance. This created business risks, including inaccurate listings and partner dissatisfaction. To bring structure to their workflow without heavy IT overhead, they implemented Hiver.

Using Hiver, Travelist established clear ownership, automated workflows with over 250 rules, and implemented strict SLAs for urgent requests. The solution saved the company over 160 hours per month, reduced manual work by 40%, and improved on-time delivery of urgent updates by nearly 40%. Hiver's analytics also provided data for over 30 internal dashboards, enabling data-driven planning and a 30% reduction in coordination delays.

Travelist