Case Study: Specialty Box & Packaging Co. saves 80 hours a month with Hiver

Specialty Box & Packaging Co. saves 80 hours a month with Hiver

Specialty Box & Packaging Co., a retail packaging provider, struggled with a cluttered and unorganized Google Groups inbox for managing customer and vendor emails. This lack of clear accountability led to duplication of work, missed emails, and slow response times. Seeking a better solution, they initially tried Zendesk and Front but found them unsuitable before turning to the vendor Hiver and its shared inbox service.

By implementing Hiver, the team gained a shared inbox within Gmail featuring email assignment, status tracking, collaborative Notes, and response Templates. This solution eliminated inbox confusion and streamlined workflows. As a result, Specialty Box & Packaging Co. doubled its customer service efficiency and saved approximately 80 hours per month, while ensuring consistent and timely communication.

Specialty Box & Packaging Co.