Case Study: Scandit improves email response times with Hiver

Scandit saves 38 hours/month and speeds email response with Hiver

Scandit, a technology platform for mobile computer vision and AR solutions, needed a more efficient way for its internal Deal Desk team to manage a shared inbox. The team wanted a lightweight tool that provided transparency and seamless collaboration within an interface similar to Gmail, without switching to a heavier platform like Zendesk.

The company implemented Hiver, a solution that works within Gmail. Using Hiver's email assignment, tags, notes, and shared drafts features, the teams streamlined collaboration and workload distribution. This resulted in faster response times, improved accountability, and saved approximately 38 hours per month through better delegation.

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