Case Study: Oakland Public Education Fund saves 61 hours a month and responds 72% faster with Hiver

Oakland Public Education Fund saves 61 hours a month and speeds responses 72% with Hiver

The Oakland Public Education Fund (Ed Fund) faced challenges managing external communications across departments. With emails scattered across personal inboxes and shared logins, the organization struggled with lost context during staff transitions, slow response times, and a lack of visibility into workloads. This led to missed messages and inconsistent support for donors, volunteers, and school partners.

By implementing Hiver's shared inbox solution integrated with Salesforce, the Ed Fund centralized and streamlined its communication. The results were significant, including a 72% improvement in response times and 61 hours saved monthly through automation and templates. Hiver also provided full visibility and accountability, eliminating communication loss during staff turnover and enabling the team to handle 35,000 quarterly emails with 99% accuracy.

Oakland Public Education Fund (Ed Fund)