Case Study: Noble Schools saves 50+ hours a week with Hiver

Noble Schools saves 50+ hours a week and handles 5,000+ HR conversations with Hiver

Noble Schools, a nonprofit operating 18 schools in Chicago, faced significant challenges scaling its HR operations. Their system of using Google Groups as collaborative inboxes led to missed requests, poor SLA performance, and legal risks, especially during peak seasons when query volume spiked 500%. After a failed trial with HappyFox due to confidentiality breaches, they turned to the vendor Hiver for a secure solution.

By implementing Hiver's shared inboxes and Gmail-native platform, Noble Schools automated query routing and streamlined collaboration. This solution saved over 50 hours weekly, allowed seamless management of 5,000+ HR conversations, and improved query resolution speed by 80%. Hiver also helped achieve 100% SLA compliance and drove a 17% increase in staff satisfaction scores.

Noble Schools