Case Study: New York Custom Labels saves 105 hours and speeds up customer service with Hiver

New York Custom Labels saves 105 hours a month with Hiver

New York Custom Labels, a manufacturer of custom labels, faced an inefficient email management system for handling critical sales inquiries. Using a manual process of forwarding emails to individual inboxes led to a lack of visibility, duplicated work, and no accountability. They implemented Hiver, a shared inbox solution that works on top of Gmail, to address these challenges.

Using Hiver's features like Auto Assignment, Email Templates, and Collision Alerts, the sales team automated workflows and accelerated response times. This provided complete visibility into the team's email status and enabled seamless follow-ups. As a result, New York Custom Labels saved 105 hours per month, significantly improved their quote speed, and increased their conversion rate of prospects into customers.

New York Custom Labels