Case Study: New Hope Fertility Center achieves faster patient support with Hiver

New Hope Fertility Center saves 33 hours a month with Hiver

New Hope Fertility Center faced challenges in managing patient communication across its nursing, lab, and billing departments. Using shared group email addresses in Gmail led to missed emails, duplicate responses, and inefficient collaboration, making it difficult to provide timely support. To address this, they implemented Hiver's shared inbox solution.

With Hiver, the teams gained visibility into email statuses, preventing duplicate replies with Collision Alerts and enabling fast internal discussions via Notes. This solution saved approximately 60 hours monthly in avoided collisions and streamlined collaboration, increased staff efficiency by 50%, and cut patient response times in half. Hiver enabled effective remote work and provided valuable performance analytics.

New Hope Fertility Center