Case Study: Morgan State University boosts productivity by 90% with Hiver

Morgan State University boosts productivity by 90% with Hiver

Morgan State University, a large public university, faced significant challenges in managing a high volume of email inquiries from students and stakeholders. Their operations team struggled with missed emails, manual workflows, and inefficient collaboration using basic tools. To address this, they turned to the vendor Hiver for an email management solution integrated with Gmail.

By implementing Hiver, the university utilized features like automated email assignments, shared drafts, notes, and templates directly within Gmail. This solution streamlined their workflow and collaboration. The results were substantial, including a 90% boost in team productivity, a reduction in missed emails to less than 1%, and the saving of an estimated 533 hours per month, leading to faster and more reliable student support.

Morgan State University