Case Study: Jeffrey Gitomer boosts sales efficiency by 50 hours per month with Hiver

Jeffrey Gitomer saves 50 hours a month with Hiver

Jeffrey Gitomer's team, which manages sales and customer communications, faced a significant challenge in efficiently handling a high volume of emails sent to their shared inbox. Using a separate help desk platform was time-consuming and led to missed messages, as the team had to constantly switch between it and their primary Gmail workflow. They needed a solution from a vendor like Hiver to streamline this process without leaving their inboxes.

The solution was implemented using Hiver's email collaboration platform built directly on top of Gmail. This allowed the team to assign ownership to emails, track their status, and collaborate internally using notes, all within their familiar email environment. As a result, the team achieved a measurable efficiency gain, saving 50 hours per month and ensuring no customer email goes unanswered, thereby speeding up their sales conversations. Hiver provided the organization and visibility needed to manage their workflow effectively.

Jeffrey Gitomer