Case Study: ITS Logistics slashes quote turnaround times with Hiver AI

ITS Logistics slashes quote turnaround times by 61% with Hiver

ITS Logistics, a Miami-based freight brokerage, faced significant operational challenges due to unstructured communication. Using Google Groups and personal inboxes led to confusion, duplicated efforts, and a lack of ownership for customer requests, making it difficult to manage a high volume of daily queries efficiently. To bring order and accountability, they turned to the vendor Hiver and its shared inbox service.

By implementing Hiver, ITS Logistics centralized communications into shared inboxes and automated workflow routing. The solution provided clear ownership and performance analytics. The results were rapid and measurable: within just three weeks, quote turnaround times were slashed by 61%, dispatch handling became 26% faster, and 85-90% of requests were automatically assigned, greatly improving team efficiency and scalability.

ITS Logistics