Case Study: iQ Food Co. saves 30 hours/month with Hiver

iQ Food Co. saves 30 hours/month with Hiver

iQ Food Co., a fast-casual restaurant chain, struggled with a chaotic shared company inbox that led to missed emails, duplicate responses, and excessive time spent on manual coordination. Their challenge was to streamline customer communication across multiple departments and locations. They turned to the customer service platform Hiver for a solution.

By implementing Hiver, iQ Food Co. utilized features like Email Templates, Collision Alerts, and internal Notes with @mentions. This allowed them to delegate inbox management to a remote virtual assistant, eliminate email clutter, and ensure accountability. As a result, Hiver helped the team save approximately 30 hours per month while significantly improving response times and service quality.

iQ Food Co.