Case Study: Fishburners streamlines member support and saves 25 hours a month with Hiver

Fishburners saves 25 hours a month with Hiver

Fishburners, a startup community based in Australia, faced a challenge with a lack of visibility and inefficient management for its member support queries. Emails were sent to individual staff or a common inbox, leading to missed messages and difficulty tracking workloads. The account management team needed a solution, which they found with the vendor Hiver, to streamline this communication and provide better visibility.

Using Hiver's email management and collaboration service, Fishburners implemented features like automated query categorization with tags, instant reassignment, and internal notes. This solution saved the team an estimated 25 hours per month, enabled faster query resolution through real-time notifications, and facilitated seamless internal collaboration. The vendor Hiver provided the tools that gave the team complete visibility into its workload and ensured no member query was overlooked.

Fishburners