Case Study: Fireco saves 114 hours a month with Hiver

Fireco saves 114 hours a month with Hiver

Fireco, a UK-based manufacturer of fire safety solutions, faced challenges managing customer queries across fragmented channels like email, live chat, and WhatsApp. Their small support team struggled with a lack of visibility and structure, leading to duplicate replies and inefficient collaboration. They chose Hiver to unify these communications into a single platform.

By implementing Hiver's shared inboxes, live chat, and centralized WhatsApp features, Fireco brought all customer interactions into one workspace. The solution saved the company 114 hours per month, reduced first-response times on live chat by 80%, and provided 100% visibility across all inquiries, enabling faster and more accurate customer support.

Fireco