Case Study: Dooley Noted reduces email triage time by 75% with Hiver

Dooley Noted reduces triage times by 75% with Hiver

Dooley Noted, a Texas-based law firm, faced significant operational challenges as it grew. Their team relied on a shared email inbox, which led to unclear task ownership, inefficient coordination, and considerable time spent on manual triage of client messages. They sought a streamlined solution to manage high-volume email communication and turned to the vendor Hiver for its shared inbox service.

By implementing Hiver, the firm introduced organized shared inboxes, smart routing rules, and internal collaboration features like Notes and Tags. This solution provided clear assignment and tracking for every email. The results were substantial: Dooley Noted reduced manual email triage time by 75%, saving an estimated 20 hours per week, achieved 100% email accountability, and cut their support workflow organization time in half.

Dooley Noted