Case Study: DecksDirect handles finance emails 60% faster with Hiver

DecksDirect handles finance emails 60% faster with Hiver

DecksDirect, an online retailer of decking supplies, faced a significant challenge in managing its high-volume finance@ email inbox using Google Groups. This inefficient system led to a lack of accountability, internal email clutter, and wasted time. The vendor, Hiver, was brought in to provide a shared inbox solution that integrates directly into Gmail.

By implementing Hiver's shared inbox, the team could assign emails to individuals with two clicks, eliminating confusion and duplication of work. Internal emails were replaced with notes and @mentions within the platform. As a result, DecksDirect processes finance emails 60% faster, improved team productivity by 45%, and saved an estimated 92 hours per month on email management.

DecksDirect