Case Study: Conservice saves 265 hours a month with Hiver

Conservice saves 265 hours a month with Hiver

Conservice, the largest utility management provider in the United States, faced significant challenges in managing high-volume client communication. Their account management team relied on a mix of shared and individual inboxes, which led to unclear ownership of requests, missed conversations, and a heavy manual workload, especially during peak billing periods. To bring structure and clarity to this process, they implemented Hiver.

Using Hiver's shared inboxes, automated routing rules, and categorization features, Conservice streamlined its workflows. The solution provided clear ownership of requests, reduced manual effort, and improved cross-team visibility. This resulted in saving 265 hours every month, a 30% improvement in response times, a 50% reduction in inbox clutter, and a 15% increase in client capacity per account manager, all while achieving 100% visibility into team workloads.

Conservice