Case Study: Cohere Health saves 20+ hours a month with Hiver

Cohere Health saves 20+ hours a month with Hiver

Cohere Health, a health-tech company, faced challenges managing high volumes of client email queries with its customer success team. Their previous email-based system lacked analytics, caused missed emails, and required a cumbersome separate process with Jira for tracking tickets, limiting efficiency and insight.

Implementing Hiver's email management solution provided a comprehensive fix. Hiver enabled automated email assignment and tagging, seamless Jira integration, and internal collaboration tools. This allowed Cohere Health to track key metrics like response times, streamline workflows, and save over 20 hours per month while improving client satisfaction.

Cohere Health