Case Study: CFR Rinkens streamlines 20,000+ monthly conversations with Hiver

CFR Rinkens handles 20,000+ conversations a month with Hiver

CFR Rinkens, a global freight leader, faced significant challenges managing over 20,000 customer emails per month. Their team used personal and then shared inboxes, which led to a lack of visibility, accountability, and chaotic collaboration. To address this, they turned to the email management solution Hiver.

By implementing Hiver, CFR Rinkens gained the ability to manage shared inboxes directly within Gmail with features like email assignments, internal Notes, and automation. This brought clarity and structure, replacing forwarded emails and CCs for faster internal collaboration. The results included streamlined workflows, faster resolution of customer queries, and the continued ability to handle their high volume of conversations efficiently.

CFR Rinkens