Case Study: Bynder saves 198 hours monthly with Hiver

Bynder saves 198 hours monthly with Hiver

Bynder, a global leader in AI-powered digital asset management, faced a challenge where its Customer Success team was slowed down by juggling disconnected systems like Zendesk, Gmail, and Salesforce. This led to wasted time on manual assignment, missed conversations, and a lack of visibility into team performance. To bring everything into one clear, automated flow, they turned to the vendor Hiver for a solution.

Hiver implemented its shared inbox solution with a deep Salesforce integration to automate routing and triaging based on account ownership. This setup, along with the use of tags, SLAs, and templates, resulted in significant time savings and efficiency gains. The measurable impact for Bynder included saving 198 hours monthly, automating 2,500 workflows, and achieving 50% faster first-response times.

Bynder