Case Study: Boise State University improves email management and avoids missed deadlines with Hiver

Boise State University saves 197 hours a month with Hiver

Boise State University's Office of Sponsored Programs faced critical email management challenges that threatened research funding. Their previous system using delegated Gmail accounts lacked scalability, caused delayed responses, and made it difficult to reassign work during staff absences, leading to missed deadlines and complaints. They turned to the vendor Hiver for a shared inbox solution to address these issues.

By implementing Hiver's shared inbox service, the university gained efficient email assignment, SLA tracking, and collaboration tools like Notes and Tags. The solution ensured no deadlines were missed, drastically reduced complaints, and saved an estimated 197 hours per month. Hiver provided the team with visibility and accountability, leading to continuous operations and a significant improvement in productivity.

Boise State University