Case Study: Arrive Logistics handles emails 40% faster with Hiver

Arrive Logistics handles emails 40% faster with Hiver

Arrive Logistics, a technology-powered freight brokerage, faced challenges in managing high volumes of customer and carrier emails. Their accounts team spent excessive time manually sorting and forwarding emails, leading to missed messages, duplicate replies, and a lack of visibility into workload and performance. To address this, they turned to the vendor Hiver for a shared inbox management solution.

By implementing Hiver, specifically its automations for email routing and its analytics features, Arrive Logistics automated email assignment and enabled seamless team collaboration. This solution resulted in emails being handled 40% faster and eliminated missed or duplicate responses. Hiver's analytics provided crucial workload data, informing better staffing decisions and saving the team an estimated 658 hours per month previously lost to manual tasks.

Arrive Logistics