Case Study: Align Brooklyn achieves faster, more consistent customer support with Hiver

Align Brooklyn saves 50 hours a month with Hiver

Align Brooklyn, a boutique wellness studio, faced challenges managing high volumes of customer inquiries through individual Gmail accounts. Their inefficient system led to missed emails, a lack of team accountability, and delayed responses, threatening their customer-centric reputation. To address this, they implemented Hiver's shared inbox solution.

Using Hiver, the team moved all customer communication to a collaborative shared inbox. Features like email assignment, tags for prioritization, notes for internal context, and shared templates streamlined their workflow. This provided complete visibility and enabled smooth handoffs between shifts. As a result, Align Brooklyn saved 50 hours per month, ensured faster and more consistent replies, and maintained uninterrupted, high-quality customer service.

Align Brooklyn