Case Study: a global Fortune 50 online retailer achieves 300% ROI with HiringBranch

Fortune 50 Standardizes Hiring Globally and Gets 300% ROI

HiringBranch worked with Global Fortune 50 Online Retailer, a global Fortune 50 online retailer with thousands of customer support associates across more than 20 sites and 12 languages. The company needed to standardize pre-hire communication assessments, reduce inconsistent hiring quality across in-house and outsourced locations, and find a better way to link communication skills to job performance.

HiringBranch implemented a customized communication assessment for the role, benchmarked against performance data from five EMEA sites, and helped the retailer move toward a standardized global hiring process. The results included 58% fewer bad hires, a 300% ROI, 50% less recruiter hiring time, and a 1-day faster speed-to-proficiency for new hires, while achieving more than 99% accuracy on good hires across 12 languages.