Case Study: a Fortune 50 online retailer achieves 300% ROI with HiringBranch

Fortune 50 Online Retailer cuts hiring time by 50% with HiringBranch

A Fortune 50 online retailer faced a challenge in standardizing the hiring of its global customer support associates. With various sites using different testing methods, the quality of hires was inconsistent, and the existing language test was ineffective. The retailer partnered with HiringBranch to implement a consistent, soft skill assessment that could correlate communication skills with job performance.

HiringBranch designed a customized communication assessment for the role. The solution led to a 58% reduction in the bad hire rate, a 50% decrease in hiring time, and an overall 300% return on investment. By using HiringBranch's assessment, the company established a global standard for hiring and achieved a consistent success rate for new hires.