Case Study: a global online retailer achieves a 300% ROI with HiringBranch

A Fortune 50 standardizes hiring globally and gets a 300% ROI

Global Online Retailer, a Fortune 50 global online retailer with thousands of seller support associates across more than 20 sites and 12 languages, needed a better way to standardize hiring and improve performance worldwide. Existing language tests were inconsistent and often passed too many unqualified candidates, with no reliable data linking communication skills to job success. HiringBranch provided a consistent, unbiased soft-skill and communication assessment tailored to the role.

HiringBranch benchmarked the assessment across five EMEA sites and showed it selected stronger candidates far more effectively than the old process. Non-HiringBranch hires had a 1.2% bad hire rate versus 0.01% for HiringBranch hires, helping the customer standardize hiring globally, cut recruiter hiring time by 50%, reduce the cost of poor hires by $15,000 each, and improve speed to proficiency by one day. The company reported more than 99% accuracy on good hires and a 300% return on its HiringBranch investment.